Terms of Use - Organizers

Translation provided for information. In case of discrepancy, the French version prevails: French version

1. Preamble and definitions

1.1 Introduction

These Organizer Terms of Use (hereinafter the "Organizer Terms") govern the contractual relationship between RaceUp and the sports Event Organizers using the Platform.

RaceUp is an online ticketing platform dedicated to sports events, published by:


Operator	Timothy ALCAIDE
Status	Sole trader (auto-entrepreneur)
SIREN	824 385 348
SIRET	824 385 348 00027
Registered office	11 rue du Professeur Jean Granier, 34070 Montpellier, France
Email	contact@raceup.org
Website	https://raceup.org

1.2 Purpose

These Organizer Terms set out the conditions under which the Organizer may use the RaceUp Platform to:

Create and publish sports events
Collect participants' registrations
Receive payments via Stripe Connect
Manage participants' data
Communicate with participants

1.3 Definitions

Platform or RaceUp: the ticketing platform available at https://raceup.org
Publisher: Timothy ALCAIDE, operator of the Platform
Organizer: any natural person (acting professionally) or legal person (association, company, etc.) using the Platform to sell tickets for an Event
Participant: any person buying a ticket for an Event via the Platform
Event: any sports event organized by the Organizer whose registrations are managed via the Platform
Organizer Account: the Organizer's personal space on the Platform
Stripe Connect account: the Organizer's payment account linked to Stripe
Service fee: commission charged by RaceUp and paid by the Participant
Organizer Terms: these Terms of Use applicable to Organizers

1.4 Acceptance of the Terms

Use of the Platform by the Organizer implies full, complete and unreserved acceptance of these Organizer Terms.

The Organizer acknowledges having read the Organizer Terms and expressly accepts them when creating its account.

2. Registration and Organizer Account

2.1 Eligibility conditions

To create an Organizer Account, the Organizer must:

For legal persons:

Be a legally constituted entity (association under the French law of 1901, company, etc.)
Be represented by a person authorized to bind the entity
Provide a valid SIRET number or RNA number (associations)

For sole traders / professionals:

Be registered and hold a valid SIRET number
Lawfully carry out an event organization activity

In all cases:

Comply with the legislation applicable to the organization of sports events
Hold the necessary authorizations and insurance

2.2 Account creation

The Organizer must provide accurate and up-to-date information, in particular:

Company or trade name
Legal form
SIRET or RNA number
Registered office address
Contact details of the legal representative or the person in charge of the event
Email address and phone number

The Organizer undertakes to keep this information up to date.

2.3 Stripe Connect account

To receive payments, the Organizer must create and set up a Stripe Connect account. This account is:

Created directly with Stripe
Subject to Stripe's terms of use (https://stripe.com/legal/connect-account)
Under the sole responsibility of the Organizer

The Organizer undertakes to:

Provide Stripe with accurate information for identity verification (KYC)
Comply with the tax obligations related to the payments received
Keep its Stripe account in good standing

RaceUp is not responsible for the relationship between the Organizer and Stripe, nor for any blocking, withholding or dispute with Stripe.

2.4 Account security

The Organizer is solely responsible for keeping its login details confidential and for any activity carried out from its account.

3. Services provided by RaceUp

3.1 Description of the services

RaceUp provides the Organizer with:

An event creation tool (customizable forms, pricing, options)
An event presentation page
An online registration system for participants
Secure payment processing via Stripe Connect
Transmission of registration data
A management dashboard (list of registrants, exports, statistics)
A QR code check-in system
Automatic registration confirmations sent to participants
Technical support

3.2 Business model

RaceUp is free for Organizers.

The business model is based on:

The RaceUp service fee: commission charged on each transaction, paid by the Participant (and not by the Organizer)
Stripe fees: bank fees charged by Stripe on payments, according to Stripe's current price list

The Organizer receives the set ticket price, less only the Stripe fees.

3.3 Financial flows

Payments are processed via Stripe Connect as follows:

The Participant pays the total amount (ticket price + service fee + Stripe fees)
Stripe pays the ticket price to the Organizer (after deduction of Stripe fees)
RaceUp receives the service fee via Stripe Connect

RaceUp never holds the funds intended for the Organizer. Funds flow directly through Stripe.

3.4 Availability

RaceUp strives to ensure the availability of the Platform 24/7, but does not guarantee permanent availability.

Interruptions may occur for maintenance, updates or circumstances beyond RaceUp's control. The Organizer will be informed of scheduled maintenance whenever possible.

4. Organizer's obligations

4.1 General obligations

The Organizer undertakes to:

Use the Platform in accordance with these Terms and the legislation in force
Provide accurate and non-misleading information about its Events
Honour its commitments to Participants
Respond to Participants' requests within a reasonable time
Not use the Platform for unlawful or fraudulent purposes

4.2 Obligations relating to Events

The Organizer is solely and fully responsible for its Events. It guarantees:

Legality and authorizations:

Holding all the necessary administrative authorizations (prefectural declaration, municipal authorizations, etc.)
Complying with the regulations applicable to sports events (French Sports Code, prefectural orders, etc.)
Being affiliated, where applicable, with the relevant sports federations

Insurance:

Having taken out organizer's civil liability insurance covering the Event
Checking the cover provided by this insurance (amounts, exclusions, etc.)
Advising Participants to take out personal accident insurance

Safety:

Putting in place safety arrangements appropriate to the Event
Providing emergency services in accordance with the regulations
Planning the necessary measures in case of adverse weather conditions

Quality:

Providing the services announced to Participants (refreshments, medals, timing, rankings, etc.)
Ensuring the quality and safety of the routes
Respecting the announced schedule and organization

4.3 Refund policy

The Organizer sets its own refund policy, which it must:

Clearly indicate on the Event page BEFORE Participants register
Apply transparently and fairly
Communicate to Participants before any change

The Organizer may provide for:

Cancellation conditions for the Participant
Refund conditions (deadlines, amounts, possible fees)
Bib transfer policy
Conditions in the event of cancellation of the Event

RaceUp is not involved in the Organizer's refund decisions, unless required by law.

4.4 Cancellation or modification of the Event

In the event of cancellation or substantial modification of the Event, the Organizer undertakes to:

Inform Participants as soon as possible by any appropriate means
Apply its refund policy as announced
Make the refunds due via Stripe
Inform RaceUp of the cancellation

The Organizer remains solely responsible for refunds and for handling Participants' complaints.

4.5 Published content

The Organizer is solely responsible for the content it publishes on the Platform (descriptions, images, rules, etc.).

The Organizer guarantees that this content:

Is accurate and not misleading
Does not infringe the rights of third parties (intellectual property, image rights, etc.)
Is not unlawful (defamatory, discriminatory, etc.)
Complies with advertising and consumer protection legislation

RaceUp reserves the right to remove any manifestly unlawful content.

4.6 Personal data protection

The Organizer becomes the data controller of the Participants' personal data passed on to it.

As such, the Organizer undertakes to:

Comply with the GDPR (Regulation (EU) 2016/679) and the French Data Protection Act (loi Informatique et Libertés)
Use the data only for the purposes of organizing the Event
Secure the data and restrict access to authorized persons
Not sell or transfer the data to third parties for commercial purposes
Respect Participants' rights (access, rectification, erasure, etc.)
Delete the data when it is no longer needed
Inform RaceUp of any data breach affecting Participants

The Organizer may pass the data on to sports federations if the Event is affiliated, provided that Participants are informed.

5. Liability

5.1 Organizer's liability

The Organizer assumes full responsibility for:

Organizing and running its Events
The safety of Participants during the Event
The Event's compliance with the regulations
The services promised to Participants
Its refund policy and its application
Handling Participants' complaints
The accuracy of the information published
GDPR compliance for Participants' data

The Organizer undertakes to hold RaceUp harmless and indemnify it against any claim, legal action or judgment resulting from:

The organization of its Events
Failure to meet its legal or contractual obligations
A dispute with a Participant relating to the Event
An infringement of third-party rights
A breach of personal data regulations

5.2 Limitation of RaceUp's liability

RaceUp acts exclusively as a technical intermediary.

RaceUp excludes all liability regarding:

The organization, holding, quality or safety of Events
The cancellation, postponement or modification of Events
Personal injury, property damage or non-material damage occurring during Events
Disputes between the Organizer and Participants
The Organizer's refund decisions
Content published by the Organizer
The relationship between the Organizer and Stripe
The Organizer's compliance with its legal and regulatory obligations
The Event's compliance with the necessary authorizations and insurance

In any event, RaceUp's liability is limited to direct and foreseeable damage and may not exceed the amount of the service fees received by RaceUp over the last six (6) months for the Events of the Organizer concerned.

RaceUp cannot be held liable for indirect damage (loss of revenue, loss of reputation, damage to image, etc.).

5.3 Force majeure

Neither party can be held liable for a delay or failure to perform resulting from force majeure as defined in Article 1218 of the French Civil Code (an unforeseeable, irresistible and external event).

6. Intellectual property

6.1 RaceUp's rights

The RaceUp Platform, its architecture, features, graphic elements and software are the exclusive property of Timothy ALCAIDE.

The Organizer has a non-exclusive and non-transferable right to use the Platform for the duration of the contract.

6.2 Organizer's rights

The Organizer retains all intellectual property rights to the content it publishes (descriptions, logos, images, rules, etc.).

The Organizer grants RaceUp a non-exclusive, free, worldwide licence, for the duration of the rights, to use, reproduce and display this content for the purposes of operating and promoting the Platform.

6.3 Use of the RaceUp brand

The Organizer may state that it uses RaceUp for its registrations, provided that it complies with any brand guidelines communicated by RaceUp.

7. Term and termination

7.1 Term

The contract is concluded for an indefinite period from the creation of the Organizer Account.

7.2 Termination by the Organizer

The Organizer may terminate at any time by closing its account or by contacting RaceUp.

Important: Termination only takes effect once all ongoing Events have ended and all financial obligations have been settled.

7.3 Termination by RaceUp

RaceUp may terminate the contract:

With 30 days' notice:

For convenience, by informing the Organizer by email

Without notice (immediate termination):

In the event of a serious breach by the Organizer of its obligations
In the event of fraud or attempted fraud
In the event of unlawful content
In the event of abusive use of the Platform
In the event of an unresolved dispute with Stripe (account blocked, etc.)
In the event of multiple well-founded complaints from Participants

7.4 Effects of termination

Upon termination:

Access to the Organizer Account is deactivated
Future Events are unpublished
The Organizer remains responsible for its obligations towards Participants already registered
Data is kept for the legal retention periods

8. Personal data

8.1 Processing by RaceUp

RaceUp processes the Organizer's data (identity, contact details, account data) in accordance with its Privacy policy.

8.2 Transmission to Organizers

RaceUp passes Participants' registration data on to the Organizer in the performance of the contract.

The Organizer becomes the data controller for this data (see Article 4.6).

8.3 Processing on behalf of the Organizer

Insofar as RaceUp collects and transmits data on behalf of the Organizer, RaceUp may act as a processor for certain operations.

RaceUp undertakes to:

Process the data according to documented instructions
Ensure the confidentiality of the data
Implement appropriate security measures
Use GDPR-compliant sub-processors (Vercel, Supabase, Stripe)
Inform the Organizer in the event of a data breach

Changes and modifications may occur
Technical malfunctions may occur
Some features may be modified or removed

RaceUp undertakes to inform the Organizer of major changes and to fix reported malfunctions as quickly as possible.

12. Contact

For any question about these Organizer Terms:

Email: contact@raceup.org

Post: Timothy ALCAIDE, 11 rue du Professeur Jean Granier, 34070 Montpellier, France

Last updated: 13 January 2026

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