Terms and Conditions of Sale - Participants

Translation provided for information. In case of discrepancy, the French version prevails: French version

1. Preamble and definitions

1.1 About the publisher

RaceUp is an online ticketing platform dedicated to sports events, published and operated by:


Operator	Timothy ALCAIDE
Status	Sole trader (auto-entrepreneur)
SIREN	824 385 348
SIRET	824 385 348 00027
Registered office	11 rue du Professeur Jean Granier, 34070 Montpellier, France
Email	contact@raceup.org
Website	https://raceup.org

1.2 Purpose of these Terms

These Terms and Conditions of Sale (hereinafter the "Terms") define the rights and obligations of the parties in connection with the sale of tickets for sports events via the RaceUp Platform.

These Terms govern exclusively the relationship between RaceUp and Participants. The relationship between RaceUp and Organizers is governed by the Organizer Terms of Use.

1.3 Definitions

The terms defined below have the following meaning:

Platform or RaceUp: the online ticketing platform available at https://raceup.org and its subdomains
Publisher: Timothy ALCAIDE, sole operator of the Platform
Organizer: any natural or legal person who has entered into a contract with RaceUp to sell tickets for an Event via the Platform. The Organizer is solely responsible for organizing the Event
Participant or Customer: any natural person who buys a ticket for an Event via the Platform
Event: any sports event (road running, trail running, triathlon, cycling, swimming, etc.) organized by an Organizer whose registrations are managed via the Platform
Ticket or Registration: personal entry pass to an Event bought by the Participant via the Platform
Service fee: commission charged by RaceUp on each transaction and paid by the Participant
Terms: these Terms and Conditions of Sale applicable to Participants

1.4 Acceptance of the Terms

Buying a Ticket on the Platform implies full, complete and unreserved acceptance of these Terms.

The Participant acknowledges having read the Terms before placing an order and expressly accepts them by ticking the box provided for this purpose.

The applicable Terms are those in force on the date the order is placed. They are available at any time on the Platform.

2. Nature of the service - Role as technical intermediary

2.1 RaceUp as an intermediary

RaceUp acts as a technical intermediary and as an agent on behalf of the Organizers.

RaceUp provides a technology platform enabling:

Connecting Organizers and Participants
Selling tickets for Events
Secure payment processing via Stripe
Passing registration data on to Organizers
Sending registration confirmations to Participants

2.2 What RaceUp is not

ESSENTIAL CLAUSE: The Participant acknowledges and accepts that RaceUp is NOT the organizer of the Events offered on the Platform.

RaceUp:

Does not organize and is not responsible for organizing sports Events
Is not responsible for the holding, cancellation, postponement or modification of Events
Is not responsible for the safety, supervision, emergency services or regulatory compliance of Events
Is not responsible for the services promised by the Organizer (refreshments, medals, rankings, photos, etc.)
Does not set and is not responsible for refund conditions, which are exclusively a matter for each Organizer
Is not responsible for personal injury or property damage occurring during Events
Is not responsible for the content published by Organizers on the Platform

By buying a Ticket, the Participant enters into a contract primarily with the Organizer of the Event concerned.

2.3 Verification of Organizers

RaceUp carries out reasonable checks on the identity of the Organizers registered on the Platform. However, RaceUp cannot guarantee the quality, reliability or solvency of Organizers and accepts no liability in this respect.

3. Registration and purchase conditions

3.1 Legal capacity

To buy a Ticket, the Participant must:

Be of age (18 or over) or, if a minor, have the authorization of their legal representative
Have the legal capacity to enter into contracts within the meaning of Articles 1145 et seq. of the French Civil Code
Not be under guardianship without the guardian's authorization

3.2 User account

The Participant may create an account on the Platform to make registering easier. Creating an account implies:

Providing accurate, complete and up-to-date information
Keeping one's login details confidential
Being responsible for any activity carried out from one's account
Informing RaceUp immediately of any unauthorized use

The Participant is solely responsible for keeping their login details confidential.

3.3 Registering a minor

A minor must be registered for an Event by their legal representative (parent or guardian), who:

Accepts these Terms in the name and on behalf of the minor
Guarantees compliance with the Terms and the Event rules
Provides, where applicable, the parental authorizations required by the Organizer
Ensures that the minor is fit to take part in the Event

4. Ordering process

4.1 Information about Events

Information about Events (date, place, distance, route, prices, rules, cancellation conditions, etc.) is provided under the sole responsibility of the Organizers.

RaceUp does not check the content published by Organizers and cannot be held liable for any errors or omissions.

4.2 Information to be provided

The Participant must provide the information requested by the Organizer, in particular:

Identification data: last name, first name, date of birth, gender
Contact details: email, phone, postal address
Specific information: shirt size, choice of race, club/team
Required documents: medical certificate, sports licence, PPS (Health Prevention Pass)
Emergency contact: name and phone number

The Participant guarantees that all the information provided is accurate and truthful. Any false declaration may result in the cancellation of the registration without refund and engage the Participant's liability.

4.3 Organizer's specific conditions

Each Organizer may set specific conditions for its Event:

Medical and fitness conditions
Minimum and/or maximum age
Required level or qualifications
Mandatory equipment
Cancellation and refund conditions
Bib transfer policy

The Participant undertakes to read and accept these specific conditions before confirming their registration.

The Organizer's specific conditions supplement these Terms. In the event of a conflict, the Organizer's specific conditions prevail for aspects specific to the Event.

4.4 Formation of the contract

The registration is final and the contract is formed after:

Selecting the Event and the race
Completing the registration form
Accepting the Terms and the Organizer's specific conditions
Paying the full amount due
Payment confirmation by Stripe

A confirmation email is sent to the Participant once the order is validated. This email constitutes proof of registration.

5. Price and payment

5.1 Price breakdown

The total price paid by the Participant includes:

The ticket price: price freely set by the Organizer for access to the Event
The RaceUp service fee: variable commission charged by RaceUp for the use of the Platform
Transaction fees: bank fees applied by Stripe

All prices are displayed in euros (€), all taxes included.

The price breakdown (ticket price, service fee, total amount) is clearly displayed before payment is confirmed.

5.2 RaceUp service fee

The service fee is RaceUp's remuneration for providing the Platform. This fee:

Is paid exclusively by the Participant
Is clearly indicated before payment is confirmed
May vary depending on the Events and the agreements with Organizers
Is non-refundable (unless required by law)

5.3 Secure payment

Payment is made online via Stripe, an authorized payment service provider certified PCI-DSS Level 1.

Accepted payment methods:

Bank cards: Visa, Mastercard, American Express, Cartes Bancaires (CB)
Other methods available via Stripe depending on the country

5.4 Transaction security - Stripe Connect

Payments are processed via Stripe Connect, which means that:

Funds are paid directly to the Organizer (after deduction of Stripe fees)
RaceUp receives its commission via Stripe Connect
RaceUp does not store any bank card data
All transactions are secure and comply with PCI-DSS standards

Stripe is solely responsible for processing bank data.

5.5 Confirmation and invoice

Once payment is validated:

The Participant receives a confirmation email with their electronic ticket
A detailed invoice is sent by email
The Organizer is notified of the registration

The invoice shows the ticket price, the service fee and the total amount including taxes.

6. Right of withdrawal

6.1 Exclusion of the right of withdrawal

In accordance with Article L. 221-28, 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to contracts for leisure services that must be provided on a specific date.

Tickets for sports Events on a fixed date fall into this category and do not benefit from the right of withdrawal.

6.2 Information to the Participant

By confirming their order, the Participant expressly acknowledges:

Having been informed of the exclusion of the right of withdrawal
That this exclusion results from the nature of the service (event on a specific date)
That their order is firm and final

6.3 Organizer's policy

Regardless of the legal exclusion of the right of withdrawal, each Organizer may set its own cancellation and refund policy.

The Participant must consult the Organizer's conditions before finalizing their order.

7. Cancellation and refunds

7.1 Exclusive competence of the Organizer

The Organizer alone decides whether to accept or refuse a refund request.

RaceUp is not involved in this decision and does not make refunds on behalf of Organizers, except in the cases provided for in Article 7.4.

7.2 Refund requests

For any refund or cancellation request, the Participant must contact the Organizer directly as indicated on the Event page.

RaceUp does not handle refund requests relating to Events.

7.3 Refund terms

If a refund is granted by the Organizer:

Ticket price:

The refund is made by the Organizer via Stripe
The amount refunded and the timeframe depend on the Organizer's policy

RaceUp service fee:

The RaceUp service fee is non-refundable, except in the case of:
- Cancellation of the Event by the Organizer without postponement
- A legal obligation
- An exceptional decision by RaceUp

Stripe bank fees:

Stripe fees are generally not recoverable and may be deducted from the refund

7.4 Cancellation of the Event

If the Event is permanently cancelled by the Organizer (without postponement):

The Organizer is solely responsible for informing Participants
The Organizer is solely responsible for making refunds in accordance with its policy
RaceUp may facilitate communication but is not responsible for refunds
The RaceUp service fee will be refunded only if the Event is permanently cancelled with no alternative offered

7.5 Postponement of the Event

If the Event is postponed:

The ticket remains valid for the new date, unless the Organizer states otherwise
Refund conditions are set by the Organizer
RaceUp is not responsible for refunds related to the postponement

7.6 Force majeure

In the event of force majeure (natural disaster, pandemic, administrative decision, extreme weather conditions, etc.):

The Organizer decides how to handle the situation (postponement, cancellation, refund)
RaceUp cannot be held liable and is not required to make refunds
The Organizer's decisions are binding on Participants

8. Transfer and modification of registrations

8.1 Organizer's policy

Whether a registration can be transferred to a third party or modified (category, race, options) depends exclusively on each Organizer's policy.

8.2 Procedure

The Participant must contact the Organizer directly for any transfer or modification request.

Additional fees may be charged by the Organizer.

8.3 Bib exchange between members ("Race bibs" section)

The "Race bibs" section allows a member to offer a race bib they can no longer use and to be contacted by other members. This service is free of charge.

RaceUp only puts members in touch. RaceUp does not sell the bibs offered, charges no commission, handles no payment and is not a party to the exchange agreed between members.
RaceUp guarantees neither the validity of the bib nor its transfer. Whether a bib can be transferred depends exclusively on the Organizer's rules. Both the seller and the buyer are responsible for checking these conditions with the Organizer before agreeing, and for carrying out the name change according to the Organizer's procedure.
Events whose registrations are sold through RaceUp ticketing are excluded from the section. For these Events, articles 8.1 and 8.2 apply.
The member who publishes a listing guarantees that the information published is accurate and undertakes to keep it up to date (availability, sale, withdrawal). RaceUp may ask them to confirm that the bib is still available and pause the listing if they do not reply. Listings expire on the race date.
Personal contact details (phone number, email, links, social media accounts, bank details) may not be published in listings or shared in the first exchange: members communicate through RaceUp messaging. Only a member's first name and last initial are visible to other members.
RaceUp may hide or delete a listing, and suspend a member's access to the section, following a report, in case of misleading or inappropriate content, or in case of breach of these Terms.

RaceUp cannot be held liable in connection with a bib exchange between members, in particular if the Organizer refuses the transfer, in case of non-payment, if the bib is not handed over, or in case of a dispute between members.

9. Participant's obligations and liability

9.1 Participant's obligations

The Participant undertakes to:

Provide accurate and complete information when registering
Prove their medical fitness to take part (medical certificate, PPS, licence, as required by the Organizer)
Comply with the Event rules and the Organizer's instructions
Comply with safety instructions
Take out appropriate insurance (personal accident insurance recommended)
Present the required documents on the day of the Event
Not hand over their bib without the Organizer's authorization

9.2 Participant's liability

The Participant is solely responsible for:

The accuracy of the information provided
Checking their fitness to take part
Their own safety and behaviour during the Event
The consequences of a false declaration

9.3 Sanctions

In the event of a false declaration, fraud or failure to comply with the rules:

The registration may be cancelled without refund
Access to the Event may be refused
The Participant may incur civil and/or criminal liability

9.4 Prohibition of abusive chargebacks

The Participant formally undertakes not to initiate a payment dispute with their bank (chargeback) when they have:

Actually taken part in the Event, or
Been duly registered and the Event took place normally, or
Obtained a refund from the Organizer

Any abusive dispute constitutes fraud that may result in:

Civil and criminal proceedings
A ban from the Platform
Bank fees and penalties being passed on to the Participant

10. Limitation of RaceUp's liability

10.1 Exclusion of liability for Events

RaceUp, as a technical intermediary, excludes all liability regarding:

The organization, holding, quality or safety of Events
The cancellation, postponement or modification of Events
Personal injury, property damage or non-material damage occurring during Events
The Organizer's failure to meet its obligations
The services promised by the Organizer
Disputes between Participants and Organizers
Organizers' refund policies
Content published by Organizers

The Participant agrees that any claim relating to the Event shall be addressed exclusively to the Organizer.

10.2 Technical liability

RaceUp strives to ensure:

The availability of the Platform 24/7
The security of transactions
The correct transmission of registration data

However, RaceUp does not guarantee permanent availability and cannot be held liable for:

Temporary interruptions for maintenance or updates
Malfunctions related to the internet or the Participant's equipment

10.3 Limitation of the amount

In any event, RaceUp's liability is limited:

To direct and foreseeable damage
To the amount of the service fee received by RaceUp for the transaction concerned

RaceUp cannot be held liable for indirect damage (loss of opportunity, non-material damage, travel costs, etc.).

11. Intellectual property

11.1 RaceUp's rights

The RaceUp Platform, its architecture, design, features, texts, graphics, logos, icons and software are the exclusive property of Timothy ALCAIDE.

Any unauthorized reproduction, modification or use is prohibited.

11.2 Organizers' content

Content published by Organizers (descriptions, logos, photos, routes) remains their property. RaceUp holds a licence to use it for the purposes of the Platform.

12. Personal data

12.1 Data controller

RaceUp, represented by Timothy ALCAIDE, is the controller of the data collected via the Platform.

12.2 Transmission to the Organizer

IMPORTANT: The Participant's registration data is passed on in full to the Organizer, who becomes the controller of this data for the organization of its Event.

The Participant expressly accepts this transmission by confirming their registration.

12.3 Privacy policy

For more information on how your data is processed, see our Privacy policy.

13. Complaints and mediation

13.1 RaceUp customer service

For any question about the Platform or the registration process:

Email: contact@raceup.org

13.2 Complaints about the Event

For any complaint about the Event itself, the Participant must contact the Organizer directly.

13.3 Mediation

In accordance with Articles L. 611-1 et seq. of the French Consumer Code, in the event of a dispute, the Participant may use mediation free of charge.

Consumer mediator:

CNPM - MÉDIATION DE LA CONSOMMATION

27 avenue de la Libération

42400 Saint-Chamond, France

Website: https://cnpm-mediation-consommation.eu

The Participant may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

14. Governing law and jurisdiction

14.1 Governing law

These Terms are governed by French law.

14.2 Language

The French version of the Terms prevails over any translation.

14.3 Jurisdiction

In the event of a dispute and failing an amicable solution or mediation:

For consumers: the courts of the Participant's place of residence or of RaceUp's registered office
For professionals: the courts of Montpellier have exclusive jurisdiction

Changes and modifications may occur
Technical malfunctions may occur
Some features may be modified or removed

RaceUp undertakes to fix malfunctions as quickly as possible.

Last updated: 3 October 2026

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